If you are unhappy with your purchase you can return an item to us. Within the European Union, customers have the right to withdraw from the purchase of an item within seven working days beginning the day after the date that the item is delivered. It must be in its original condition and returned to us at our address shown above. Please call us or email us for more information. We recommend that you receive a proof of posting or send it by recorded delivery. We cannot accept returns of fabric cut to your specific requirements. We will issue a full refund. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective, in which case more details are below. If we have to collect an item for you we reserve the right to recover the costs of collection from you. This does not affect your statutory rights.
Damaged, defective or incorrect items
Please call or email us if you have a problem with an item that is damaged or defective. We will refund the delivery charges incurred in returning the item to us (either via a personalised pre-paid envelope and return label, or by refunding your return postage costs). We check all items returned to us and if we cannot find a fault, we reserve the right to re-charge you for the item(s) and to recover any costs incurred in recovering it from you.
Please note that any goods returned to us with a noticeable smoke odour will not be accepted for refund.